Nant partner Velway explain their “mutually dependable service partnership, delivering water management across all property sectors nationally” “We appreciate how Nant share Velway’s approach to service delivery as well as a company ethos that is aligned with ours. Over the years we have built a mutually dependable service partnership, delivering water management across all property sectors nationally for multiple clients.” Robin Harris, Managing Director at Velway Limited
Background
Property compliance and management experts Velway Limited are responsible for approximately 300 properties, including care homes, medical centres, retail parks, software campuses and large commercial developments, including multi-tenanted office blocks. Velway operate nationally from their HQ near Wakefield, West Yorkshire. They summarise their business as: “We deliver all elements of property management, specialising in a total facilities management solution to all types of clients across any property sector, managing all works including reactive, planned and compliance across all service streams.”
How Nant work with Velway
MD Robin Harris: “Nant provide all the water hygiene services across the full portfolio of properties we manage and are included in any tender or submissions we enter. Their ethos is aligned with ours and they fully embrace the mutually dependable service partnerships we enter with all our bona-fide subcontractors. “I knew the Nant team from partnering in previous roles, specifically when I was working for companies managing properties in the care sector. Our working relationship has built from there and they have become our ‘go to’ consultants for all water safety management. “When we started Velway in 2019 our very first work order was placed through Nant. We went on to work with them across our first large portfolio of approximately 43 care homes.”
Why Velway work with Nant
Robin: “We appreciate they share our approach to service delivery. We know we can depend on each other, generating success for each other on property management and compliance management. “They embody what we want for our clients. It is a complementary partnership, so we sort things out together. When it goes well, we can both celebrate those successes. “Nant mirror our values. I have seen the senior management team develop from managers to directors and these relationships form the foundation of the bond between the two companies. We collaborate with a trusted partner and can leverage all that working experience and knowledge built up together. “If we need a recommendation or advice they are always available to help. If we have any challenges they are always the first to call up to offer help.”
How Nant innovate in their Velway work
Robin: “We use the L8 remote monitoring where it fits best. It is valuable with care homes and medical centres especially during Covid as it reduced the need for visits. “During the pandemic Nant tackled the operational challenges with us, ensuring their work was compliant. Covid was a massive challenge to us as the legionella threat remained despite Covid-19 restricting free movement. “For our care sector clients we needed all engineers to be double jabbed and risk assessments needed to be constantly reviewed in line with ever changing legalisation for the control of Covid-19, which Nant were great on. They had the same business continuity issues we had so we worked well together. “We maintained an average of 99% delivery across all compliance tasks throughout the portfolio during the pandemic, covering properties from Devon up to the North East of England.”
Nant’s satisfaction from their Velway work
MD Carl Baker: “We have always valued our partnership with Velway and continue to move forward, building together. Robin and the team know they can depend on us, just as we appreciate being able to work across their varied portfolio of clients. Success in our sector is based on mutual trust, so it is great to partner with Velway to build future success.”
