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By implementing an innovative tech remote monitoring system, Nant have revolutionised client site management for care home clients.
Nant Ltd, whose customers include large national care home groups along with well-known UK-wide restaurant brands and hotel chains, have continued to invest in L8 Remote to meet demand for the service, which was originally put in place during the pandemic.
After restructuring the team delivering L8, which is present at client sites located in the Highlands of Scotland through to Cornwall, Nant is continuing to increase the number of sites and units using the system.
Nant were honoured for the impact of our technology when we won the tech and innovation award at the 2022 Black Country Chamber of Commerce Awards.
Our impact
Our story
Forced to restrict in-person visits to customer premises due to social distancing restrictions during the pandemic, especially for care home clients battling to limit infections, Nant began to roll out L8 digital systems.
Site owners were still required to meet legal standards to prevent legionella and other water safety risks, while for care home owners and other facilities managers, in-person visits were challenging.
Having previously explored digital solutions, Nant fast-tracked the implementation of remote monitors to cut the number of in-person visits and provide clients with real-time simple and accurate water management information.
Client benefits
Having recruited new staff to use the system for completing surveys, measurements and sampling, Nant are placing the focus more upon taking corrective actions to reduce or eliminate safety risks.
Technical Director Richard Deakin said the L8 remote monitoring had added value around managing costs and helping Nant to work effectively.
He said: “The introduction of L8 remote monitors has revolutionised the way Nant works. Some monitors were installed before the pandemic but lockdown forced us to reduce visits so we could focus on engineering work.
“Clients liked the access to live data as we are now managing 3000 units across 700 properties nationwide, providing clients with 24-hour information.
“So far L8 has removed the requirement for monthly in-person visits, cut emergency call-outs and allowed staff to conduct more skilled tasks while significantly reducing the miles and carbon emissions created by the vehicles.”
What clients say
Among the clients to benefit is property compliance and management experts Velway Limited, based in Wakefield, West Yorkshire, who manage a portfolio of care homes, medical centres and large commercial developments covering retail and leisure.
Robin Harris, Managing Director, said: “During the pandemic Nant tackled the big issues with us.
“Covid was a massive challenge to us as the legionella threat remained despite Covid 19 restricting free movement. We use the L8 remote monitoring where it fits best.
“It is valuable with care homes and medical centres especially during Covid as it reduced the need for visits.”
How we can help you
We appreciate how Nant share Velway’s approach to service delivery as well as a company ethos that is aligned with ours. Over the years we have built a mutually dependable service partnership, delivering water management across all property sectors nationally for multiple clients. Robin Harris, Managing Director at Velway Limited
I can recommend Nant as an excellent contractor for water management. Their service is efficient and cost-effect, but above all else, they deliver high standards or customer service and ensure that customer’s needs are met by delivering a flexible approach to the service they provide. Eco FM
We have been working with Nant for 12 Months and have found them to be a reliable company with a very usable compliance portal. Whilst moving to their portal they delivered a seamless transition with a series of webinars and ‘mop up’ calls to ensure all onsite are aware of their responsibilities. The Gym Group
Nant Ltd worked with Quantum Care to remove the risk of these bacteria through extensive surveys and monitoring programmes. This resulted in the removal of a vast number of Dead ends, dead legs, removing excessive water storage and other causes of water stagnation, and upgrading cold water tanks with lids, lagging, overflow screens, etc. They even worked with Quantum care heat engineers to cure hot water and heating temperatures problems. Quantum Care
Nant Ltd has become our tried & tested contractor that we fall back to when others cannot deliver. In our line of business (caring for the elderly, infirm and those that need specialist care) we need a contractor that can deliver 24x7x365 – Nant Ltd meet those needs. Care UK
I have worked with other legionella contractors, but it is Nant that I feel most confident with. Their prices are comparable to other companies, but the service has always been far more dependable and standard of product is excellent. FitzRoy